Email-First Support

The most secure way to reach us is support@magicimport.ai. Every request stays in a single, audit-friendly thread so we can troubleshoot without touching your uploads.

Official Channel

support@magicimport.ai

Compose Email

Replies within one business day

What to include

Share the full story

Include the page URL or form name, the file type you uploaded, and any error text shown in the widget.

Attach screenshots

A quick screenshot of the form or console helps us reproduce issues faster—especially for Gravity Forms or multi-step layouts.

Mention your plan tier

Let us know if you are on Freemium, Starter, Business, or Enterprise so we can reference the correct limits.

Response expectations

Support hours

Monday–Friday, 9 AM – 6 PM EST

Average response time

Under 24 hours (often same business day)

Priority routing

Business & Enterprise jump to the front of the queue

Need answers while you wait?

Visit the Support page for FAQs, system status, and troubleshooting guides you can follow right away.

Browse Support Articles