Get help with Magic Import and find answers to common questions
Support Channels
Official channel
Send account questions, billing issues, or troubleshooting notes directly to our in-house team.
Official channel
Step-by-step setup instructions, shortcode examples, and API references updated alongside every release.
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Support hours
Monday–Friday, 9 AM – 6 PM EST
Average response time
Under 24 hours (often same business day)
Priority routing
Business & Enterprise tickets jump the queue
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